We use SSL
(Secure Socket Layer) technology to insure that your credit card
remains safe and confidential. Order with
confidence and know that we are using the best level of
We will never sell, rent
or give away your name address or phone number to any other
persons or company at any time. We don’t like this
practice and we know that most of our customers can live without
it quite well!
POLICY: If for any reason you are not satisfied with your
purchase just return it within 30 days for a (minus shipping
cost) no hassle refund. This policy does not apply to closeout
items or third party gifts. Restocking Fees May Apply. The
cost of doing business via credit card involves our incurring
fees both for sales and for refunds. In recent years these fees
have increased as the result of credit card processors taking an
ever larger percentage of the entire sale, including costs for
shipping an handling. Typically we incur approximately a
12% overall charge from the credit card companies when an item
is returned. Addition charges may apply if the returned item is
not repackaged properly as to be resold in pristine condition.
We do not issue credit for expedited shipping. Contact us for
details prior to returning any product. You’ll be glad to know that customer satisfaction is
our highest priority!
DAMAGED IN TRANSIT: All of our products are
carefully inspected before leaving our facility and great
care is taken to insure safe transport to our customers.
Unfortunately crystal can break if mishandled during shipping.
Thankfully, this doesn’t happen too often. If you suspect
that a package is damaged when it arrives you may open and
inspect it in the presence of the delivery person and refuse the
package. If you discover hidden damage when you open the
box, e-mail us as soon as you can and we will take good care of
you: You must return any transit-broken items to us… at
our expense. When we receive the package we will then
replace the item free of charge.
Shipping and Handling Charges
Due to software
constraints, we are only able to ship automated online orders
to customers in the United States. Customers in others
countries should email us for a special quote.
As a convenience
to our customers we offer weight based, automated online Fed-Ex
shipping charge calculations as our standard shipping method of
all items within the 48 lower states. Please remember that
customers in Alaska and Hawaii cannot receive goods from us via
Fed-Ex Home Delivery or Fed-Ex Business! We can also ship
second day air or next day air...just click the appropriate
shipping method on the order form and your freight will be
automatically calculated. Shipments to Alaska and
Hawaii are made by second day air and freight will typically
cost you $45 to $90 depending on your zone and shipping weight.
Please e-mail us for a special quote. Be sure to include the
item(s) that you are interested in, your name, address and your
ORDERS SHIPPING TO
COUNTRIES OTHER THAN THE U.S.A. PROPER:
Please do not attempt to place an online order to any
country other than the United States proper (Lower 48 States).
You are encouraged to contact us requesting a special quote for
customers in Alaska and Hawaii.
You are required to
contact us requesting a special quote for customers in any
country other than the USA.
Each country has a different policy with regard to import duties
and taxes and we cannot presently accommodate an automated
online order beyond the USA. Be sure to
include the item(s) that you are interested in, your name, email
and complete address.
aware that you are responsible for all import duties
and taxes and will be charged at the time of delivery.
We do not include these charges in our invoice. All of
our crystal is priced in U.S. dollars.
If You Have
Any Questions: Please Contact Us Before Placing Your
Customer satisfaction is our highest priority!
number: 574-232-2503 If we're busy, please
leave a message. We will respond quickly!