On-Line Order Security

We use SSL (Secure Socket Layer) technology to insure that your credit card information remains safe and confidential.  Order with confidence and know that we are using the best level of security!

Customer Protection

We will never sell, rent or give away your name address or phone number to any other persons or company at any time.  We don’t like this practice and we know that most of our customers can live without it quite well!

RETURN POLICY: If for any reason you are not satisfied with your purchase just return it within 30 days for a (minus shipping cost) no hassle refund. This policy does not apply to closeout items or third party gifts.  Restocking Fees May Apply. The cost of doing business via credit card involves our incurring fees both for sales and for refunds. In recent years these fees have increased as the result of credit card processors taking an ever larger percentage of the entire sale, including costs for shipping an handling.  Typically we incur approximately a 12% overall charge from the credit card companies when an item is returned. Addition charges may apply if the returned item is not repackaged properly as to be resold in pristine condition. We do not issue credit for expedited shipping. Contact us for details prior to returning any product. You’ll be glad to know that customer satisfaction is our highest priority! 

 GOODS DAMAGED IN TRANSIT:   All of our products are carefully inspected before leaving our facility and great care is taken to insure safe transport to our customers. Unfortunately crystal can break if mishandled during shipping.   Thankfully, this doesn’t happen too often.  If you suspect that a package is damaged when it arrives you may open and inspect it in the presence of the delivery person and refuse the package.  If you discover hidden damage when you open the box, e-mail us as soon as you can and we will take good care of you:  You must return any transit-broken items to us… at our expense.  When we receive the package we will then replace the item free of charge.

                                                        Shipping and Handling Charges

Due to software constraints, we are only able to ship automated online orders to customers in the United States.  Customers in others countries should email us for a special quote.

As a convenience to our customers we offer weight based, automated online Fed-Ex shipping charge calculations as our standard shipping method of all items within the 48 lower states. Please remember that customers in Alaska and Hawaii cannot receive goods from us via Fed-Ex Home Delivery or Fed-Ex Business!   We can also ship second day air or next day air...just click the appropriate shipping method on the order form and your freight will be automatically calculated.   Shipments to Alaska and Hawaii are made by second day air and freight will typically cost you $45 to $90 depending on your zone and shipping weight.  Please e-mail us for a special quote. Be sure to include the item(s) that you are interested in, your name, address and your zip code.

ORDERS SHIPPING TO COUNTRIES OTHER THAN THE U.S.A. PROPER:   Please do not attempt to place an online order to any country other than the United States proper (Lower 48 States).  You are encouraged to contact us requesting a special quote for customers in Alaska and Hawaii.  You are required to contact us requesting a special quote for customers in any country other than the USA.  Each country has a different policy with regard to import duties and taxes and we cannot presently accommodate an automated online order beyond the USA.    Be sure to include the item(s) that you are interested in, your name, email and complete address.

Please be aware that you are responsible for all import duties and taxes and will be charged at the time of delivery.  We do not include these charges in our invoice.  All of our crystal is priced in U.S. dollars.

If You Have Any Questions:  Please Contact Us Before Placing Your Order!

                                       Customer satisfaction is our highest priority!

Phone number: 574-232-2503    If we're busy, please leave a message.  We will respond quickly!